商務(wù)公關(guān):接待客戶 [ 2007-04-27 10:38 ]
接待客戶在商務(wù)往來過程中起著非常重要的作用。它是推銷準(zhǔn)備過程的延伸,又是實質(zhì)性接觸客戶的開始。接待客戶是指在實質(zhì)性洽談之前,銷售人員努力獲得客戶接見并相互了解的過程,是實質(zhì)性洽談的前奏。
Dialogue
A: Good morning, Mr. Smith. I'm Yang, Mr. Yao's secretary. Would you like to
see around the factory? 早上好,史密斯先生。我姓楊,姚先生的秘書。你想先看看我們的工廠嗎?
B: Yes, I'd... 是的,我想……
A: Now this is our office block. We have all the administrative department
here. Sales, Accounts, Personnel, Market Research and so
on. 這是我們的辦公區(qū)。我們所有的行政部門都設(shè)在這兒:銷售部、會計部、人事部、市場調(diào)研部等。
B: What's that building opposite us? 對面是什么建筑?
A: That's the warehouse where the large items of office equipment are stored.
We try to keep a stock of the faster-moving items so that urgent orders can be
met quickly from stock. 那是倉庫,用來貯存比較大的辦公設(shè)備。我們盡量貯存一些銷售得比較快的設(shè)備以便救急之用。
B: If I ordered a desk today, how would it be before I got delivery in
Scotland? 假如我今天預(yù)訂一張辦公桌,如何在蘇格蘭提貨呢?
A: Well, I think perhaps you'd better speak to our Production Manager, Mr.
Yao. You'll meet him when we go over to the
factory. 噢,我想你還是和我們的生產(chǎn)經(jīng)理姚先生談?wù)?。到了工廠你便能見到他了。
(來源:競學(xué)網(wǎng) 英語點津 Annabel 編輯) |