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接待客戶(1)
[ 2007-06-26 10:26 ]

在展位上,有位顧客向梅咨詢旅游事務(wù),打算預(yù)定旅游……

(M = May, C1= Customer1)

M: Hello, can I help you?
你好,需要幫忙嗎?

C1: Er, yes, I took a brochure yesterday and now I'd like to book a holiday please.
呃,是的。我昨天拿了一本宣傳冊(cè),現(xiàn)在我想

M: OK, which holiday are you interested in?
好多,你對(duì)哪個(gè)旅游感興趣?

C1: Em, this one here, on page 34.
嗯,這個(gè),34頁(yè)上的。

M: Ooh, yes, that one's on special offer. You get a 10 percent discount, is that the one?
哦,就是現(xiàn)在打特價(jià)的,九折,是這個(gè)吧?

C1: Yes, that's the one.
對(duì),就是這個(gè)。

M: Good. Could you please fill in this booking form. We need your full address and a deposit of 20 percent. You can pay by cash or credit card or cheque.
好的。請(qǐng)您填一下這張預(yù)定單。請(qǐng)?zhí)钅脑敿?xì)地址并交付20%的定金。您可以用現(xiàn)金、信用卡或是支票支付。

C1: I'll need a receipt.
我要收據(jù)。

M: Yes, of course. And within a week you should receive confirmation of your booking. We then need to receive the balance at least ten days before the holiday begins.
當(dāng)然。一周內(nèi)您會(huì)收到我們的確認(rèn)信息。請(qǐng)?jiān)诼糜伍_(kāi)始十天前交付余款。

C1: Thank you very much.
謝謝。

M: OK, if you'd like to fill in this form...
好的,請(qǐng)您填一下這張表……

(來(lái)源:BBC 實(shí)習(xí)生江巍 英語(yǔ)點(diǎn)津 Annabel 編輯)

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